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服務(wù)售后
鵬達(dá)電氣的售后服務(wù)工作由分管副總經(jīng)理直接負(fù)責(zé)下設(shè)客戶(hù)服務(wù)中心，負(fù)責(zé)客戶(hù)服務(wù)的工作安排與人員的總體協(xié)調(diào)，客戶(hù)服務(wù)的具體實(shí)施由專(zhuān)業(yè)技術(shù)人員負(fù)責(zé)，并在實(shí)施過(guò)程中保證人員的穩(wěn)定性與連續(xù)性。
正常工作時(shí)間內(nèi)，節(jié)假日期間，客戶(hù)服務(wù)中心24小時(shí)緊急電話(huà)18623545005保持24小時(shí)開(kāi)通，以杜絕客戶(hù)服務(wù)工作有盲區(qū)、盲時(shí)現(xiàn)象出現(xiàn)。
公司將定期回訪(fǎng)用戶(hù)對(duì)我公司產(chǎn)品的使用情況，及時(shí)征詢(xún)用戶(hù)意見(jiàn)，并幫助用戶(hù)正確使用我公司生產(chǎn)的配電設(shè)備。
●電話(huà)支持：承諾提供24小時(shí)的電話(huà)支持，為客戶(hù)提供常規(guī)的技術(shù)及售后咨詢(xún)服務(wù)，并通過(guò)電話(huà)解答一般性的技術(shù)問(wèn)題。
●傳真自動(dòng)回復(fù)：客戶(hù)可通過(guò)撥打公司的自動(dòng)傳真，獲得需要的服務(wù)或資料。
●現(xiàn)場(chǎng)服務(wù)：應(yīng)客戶(hù)需求，我公司將指派專(zhuān)業(yè)技術(shù)人員為客戶(hù)提供現(xiàn)場(chǎng)技術(shù)服務(wù)。
●網(wǎng)站在線(xiàn)服務(wù)：客戶(hù)可以通過(guò)互聯(lián)網(wǎng)www.735579.com登陸我們的官方網(wǎng)站與我們的在線(xiàn)客服交流獲得技術(shù)支持。
●服務(wù)聯(lián)絡(luò)人：我公司會(huì)根據(jù)每一個(gè)項(xiàng)目指定專(zhuān)門(mén)的售后服務(wù)人員與客戶(hù)保持經(jīng)常性聯(lián)系，以減少不必要的中間環(huán)節(jié)。
Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.
In normal working hours, the customer service hotline 400-889-6515 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.
The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.
●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.
●Fax auto response: Customers can call the company’s automated fax to get the required services or information
●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.
●Web online services: Customers can visit company website (www.735579.com) to communicate with our on-line customer service and get technical support.
●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.
重慶鵬達(dá)電氣有限責(zé)任公司
公司主要從事高低壓成套電氣及自動(dòng)化產(chǎn)品的研發(fā)、制造、電力安裝、營(yíng)銷(xiāo)以及外貿(mào)
電話(huà)/總機(jī)：18183180966
銷(xiāo)售部：18183180966
24小時(shí)緊急電話(huà)：18183180966
地址：重慶渝北區(qū)金開(kāi)大道西段106號(hào)3號(hào)樓203
郵編：402260
郵箱：xiangdaichun@lc1093.onexmail.com
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